We operate two general appointment systems:
You may book an appointment when available for the next 48 hours; this is on a daily rolling schedule.
You may book an appointment, when available, for up to six weeks; this is on a daily rolling schedule.
Our receptionists will ask you for brief details of the nature of your problem and may direct you to our Nurse Advisor.
If your need is urgent please tell the receptionist.
The Nurse Advisor will be able to either give you advice or make an appointment for you with an appropriate health professional; this may be one of our doctors, nurses, physiotherapists or a member of the community nursing team.
If you have a minor illness the Nurse advisor may ask you to attend her daily clinic.
There is also a minor injuries department at Congleton War Memorial Hospital which is staffed by a nurse.
If there is something that you wish to discuss with one of the doctors or sisters, daily telephone appointments are available.
When you make the appointment you will be given a time when the doctor or nurse will contact you.
If possible, please give the receptionist a few details so that the doctor or nurse is prepared for your query.
We understand that sometimes, due to circumstances beyond patients' control, they are unable to advise the practice of their inability to attend an appointment. However, you will understand that when this happens it prevents someone else from using that appointment. On average there are between 70 to 80 failed appointments each month where patients have not notified the practice in advance. We would respectfully ask you to advise us with at least one hour's notice if you do not intend keeping the appointment so that we can allocate this time to someone else.