General

Appointments

Our appointment system enables patients to be dealt with on the same day by the Doctor which makes it easier for you to get help.

The process to follow is set out below:-

  • You ring the surgery 01260 276161
  • The receptionist will ask you for a brief description of your problem which will help the doctor to decide who is the best person to see you and when.  You do not have to tell us the problem if you don’t want to.
  • You will either be booked an appropriate appointment, or put onto the doctors call back list.
  • The doctor will ring you back in order of clinical priority.

Please note that you are still able to book ahead for Sisters appointments.

Failed Appointments

We understand that sometimes, due to circumstances beyond patients’ control, they are unable to advise the practice of their inability to attend an appointment. However, you will understand that when this happens it prevents someone else from using that appointment. On average there are between 70 to 80 failed appointments each month where patients have not notified the practice in advance. We would respectfully ask you to advise us with at least one hour’s notice if you do not intend keeping the appointment so that we can allocate this time to someone else.

Life-threatening Emergencies

In the event of a life-threatening emergency such as loss of conciousness or sudden severe chest pain, call 999 before ringing the surgery.

Non life-threatening emergencies during surgery hours

Please let the reception staff know that this is an urgent problem.

Out of Hours

If you require advice during  weekdays between 6:30pm and 8:00am and at the weekends from 6:30pm Friday  until 8:00am Monday please phone the usual practice telephone number and you will be instructed to do the following:-
·  To place their phone down and redial 111.
·  An  clinical advisor will either give advice, arrange for a doctor to see you by a home visit, or advise attendance at an Accident  and Emergency Department at the nearest major hospital, either by your own transport or by 999 ambulance.

Telephone Advice

If there is something that you wish to discuss with one of the doctors or sisters, daily telephone appointments are available.

When you make the appointment you will be given a time when the doctor or nurse will contact you.

If possible, please give the receptionist a few details so that the doctor or nurse is prepared for your query.

Telephone lines are open from 8.00am to 6.30pm each day when our receptionists are available to help you.

Repeat Prescriptions

  • If your Doctor agrees, you may be issued with a repeat prescription enabling you to receive regular medication without having to see the doctor every time.
  • Repeat prescriptions will be ready within two working days (48hours) of the request. We can also arrange for your prescription to be sent directly to the pharmacist of your choice.
  • We regret we are unable to take requests for repeat prescriptions over the phone.
  • By registering with EMIS Access you can order repeat prescriptions via the internet.

Home Visits

In general, attending the surgery saves time and provides a wider range of facilities than can be offered at home.

When requesting a house call you may be asked to speak to the Nurse Advisor to decide if a home visit is required, and to help decide on the urgency.

Please ‘phone between 8.00am and 11.00am for visits the same day.

Visits are shared amongst the doctors, so you may not be seen at home by your usual doctor.

Minor Ailments

For Minor Ailments treatment at a local pharmacy  Minor Ailments

Patient Complaints

If you have a complaint about the service you receive at the surgery please contact the Practice Manager, Ailsa Rowlands.

Test Results

We will not automatically inform you of any abnormal results. It is important that you call us.

Results of blood tests/urine tests and swabs should be available after five working days.

X-ray results are usually available after 12 working days.

Please call the surgery for your results

When you call, a receptionist will advise you on the report from the doctor and any action that needs to be taken.

Non NHS Fees

Fees are only incurred for services not covered by the NHS, such as private sick notes, medical insurance claim forms, SV and HGV licence examinations, etc. These are charged at the level recommended by the British Medical Association.

Your Personal Health Information

The practice is bound by the Data Protection Act and any information regarding your medical history is confidential. This will not be released to any third party without your written consent. Leaflets giving more information are available in the waiting room and at reception.

Car Parking

The surgery car park is for medical staff use only, and we request that you use the two nearby public car parking areas instead.

In the event that a car is parked in the surgery car park, the practice cannot accept responsibility for loss, theft or damage to any vehicle.

Patients with disabilities

Patients with all aspects of disability are catered for at the practice. The practice have installed the following to assist patients falling into this category:

  • A Hearing Loop  situated at the Reception desk.  This is a mobile device and can if needs be used in the GP Consulting rooms.
  • A Lift in the main entrance area
  • Language Line – to assist with any language translation
  • Other language Aids – where needed.
  • Disabled Access – directly from our West Street entrance.

Reasonable adjustments can be made in the practice for those patient requiring further assistance.

Friends and Family Survey

Friends and Family Survey Link

Congleton Pharmacy

Picture of pharmacy staff

Please Click Here to download the pharmacy Information leaflet.
Please Click Here to download the using the Dispensary Leaflet

Named Accountable GP

As from 31 March 2016 all patients, including children have been allocated a named accountable GP who will have overall responsibility for their care and support.

This does not change the way in which we operate or affect your ability to make an appointment or speak with any of the GPs in the practice.All new patients who register with the practice should be allocated their named accountable GP within 21 days of registration.

The registration pack includes a letter advising patients of their named GP.Patients aged 75 and over will still be notified of their named accountable GP by the most appropriate means either by letter or at the next routine consultation.

Please contact the practice if you would like to know your allocated GP.  If you have a preferred GP we will make all reasonable efforts to accommodate your request.If you would like any further information please contact Andrea Summerfield (andrea.summerfield@nhs.net) in the first instance.

GP Average Earnings

All GP practices are required to declare the mean earnings (e.g. average pay) for GPs working to deliver NHS services to patients at each practice.

The average pay for GPs working in READESMOOR MED GROUP PRACTICE in the last financial year was £57,128 before tax and National Insurance. This is for 3 full time GPs, 5 part time GPs and 2 locum GPs who worked in the practice for more than 6 months

Text Message Reminders

We are now able to provide some information by text message on your phone regarding appointments and health care.

You will automatically be registered to receive this information if we hold a mobile phone number on our system for you.

If you do not wish to receive information by text message you can opt out of receiving these by contacting reception or sending an electronic message through Patient Access, if you are registered on the system.